FREQUENTLY ASKED QUESTIONS
While we strive to ensure that the product you receive is as close as possible to what you see in the picture, there might be slight variations. Here's why:
- Lighting and Screen Differences: The lighting conditions during photography and the calibration of your screen can subtly alter the appearance of colors and textures.
- Minor Manufacturing Variations: Due to the nature of production, especially for handcrafted or natural products, there can be very slight differences in details, patterns, or shades between individual items.
- Product Enhancements: Occasionally, we might make minor improvements or updates to a product's design or materials. In such cases, the updated product will still fulfill its intended purpose and maintain its overall aesthetic.
Rest assured, any variations will be minimal and will not significantly impact the core design, functionality, or quality of the product you ordered. We are committed to delivering a high-quality product that meets your expectations.
We understand that sometimes a product might not be what you expected. However, to maintain fair pricing and efficient operations, we have a specific policy regarding returns:
We do not accept returns unless the product you received is damaged during shipping.
If you receive a damaged product, here's what you need to do to be eligible for a replacement:
- Mandatory Unboxing Video: You must provide a complete and unedited unboxing video of the package. This video should clearly show the product from the moment you begin opening the sealed package until the damaged item is fully visible, with no cuts or pauses. This is crucial for us to verify the damage occurred during transit and not after delivery.
- Contact Us Immediately: Please notify us within +91 7211197497 hours of receiving the damaged product. You can contact our customer service team at Email: ornavajewellery@gmail.com, Phone: +91 7211197497 and provide your order number, a description of the damage, and the unboxing video.
Upon review of your unboxing video and confirmation of damage due to shipping, we will arrange for a replacement of the item.
We appreciate your understanding of our return policy, which helps us continue to offer quality products.
When an item is marked "out of stock" on our website, it means that we currently do not have it available. Whether or not we restock a particular item is not always a definite decision.
Several factors influence our restocking choices, and it's not always guaranteed. We consider demand, supplier availability, and other operational aspects.
Therefore, while some "out of stock" items may eventually be restocked, others may not be. We recommend checking back periodically or signing up for any "notify me when available" options if presented, as this is the best way to stay informed about